FAQ

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For any questions, inquiries, or complaints regarding these terms, our services, or your orders, please contact us at:

Customer Service Email: lifeamarbag@gmail.com
Business Hours: 9:00 AM - 6:00 PM (HKT), Monday to Friday (excluding Hong Kong public holidays)

We strive to respond to all inquiries within 2 business days.

We are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

Information We Collect: We collect information you provide directly to us (e.g., name, email, shipping address, payment information during checkout). We also automatically collect certain data (e.g., IP address, browser type, browsing behavior) through cookies and similar technologies.
Use of Information: Your information is used to process your orders, manage your account, communicate with you, personalize your experience, and for our legitimate business interests.
Data Security: We implement a variety of security measures to maintain the safety of your personal information.
Your Rights: You have the right to access, correct, or delete the personal data we hold about you.
Cookies: You can choose to disable cookies through your individual browser options.

Shipping Areas: We currently ship to Hong Kong and the United States.
Processing Time: Orders are processed within 1-3 business days after payment verification. Orders are not processed or shipped on weekends or holidays.
Shipping Methods and Costs: Shipping costs and delivery times vary depending on the destination and selected shipping method. Details will be shown at checkout.
Order Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable).

Return Eligibility: You may return unworn, unwashed, and undamaged items in their original packaging with all tags attached within 30 days of delivery.
Non-returnable Items: For hygiene reasons, intimate apparel, swimwear, and earrings are final sale and cannot be returned.
Return Process: Please contact our customer service team at lifeamarbag@gmail.com to initiate a return and receive instructions.

Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original method of payment.
Processing Time: Please allow 5-10 business days for the refund to be reflected in your account after approval.
Shipping Costs: The original shipping cost is non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

We accept the following major credit cards for payment:
Visa, Mastercard, American Express, UnionPay.

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